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“We’re entering The Age of Turbulence, not the age of chaos,” John Caslione says. “Turbulence defines the unpredictable and sometimes undetectable patterns that external factors place upon businesses across the world in these uncertain times,” he goes on to explain.
“Chaos is something that happens to companies as a result of their lack of preparedness to take steps to detect and deal with turbulence,” Caslione notes. Recently, he experienced a flight that served as a perfect metaphor for this idea.